Contact Center Solutions

One of North America’s leading home shopping organizations optimized their customer contact center, reducing abandoned incoming calls by 30%, Accelerating their average speed-of-answer by almost 50% and over43% of orders now handled automatically.

Your customers deserve the best service you can offer!

Why Avaya?

A best-in-class integrated communications solution that support:

Why Avaya Call Center solutions? Quite simply, they deliver the powerful tools you need to win in today’s challenging customer economy where customers control the relationship. The Avaya solutions are secure, reliable and consistent with sophisticated functionality and rapid implementation.

Business success, growth and bottom line improvement is affected by your customer relationships – Avaya Call Center solutions puts the right strategy into place to build on these.

Avaya has long been recognized as a leader in contact centers, providing solutions to organizations of all types and sizes. And as one of Avaya’s Top Business Partners in Florida, Area Communications brings the advantages of this world-class expertise and call center intelligence to you and your organization.

The Avaya applications use Voice over Internet Protocol (VoIP) to extend advance contact center capabilities across IP networks. This helps to ensure the highest quality of customer service from any location while consolidating contact center infrastructure, centralizing applications management, and reducing network cost.

Area Communications and our technology consultants will tailor a solution to your business needs, using technology such as the applications above.

IP Telephony

Area Communications is at the forefront of the convergence revolution. Let us help you get ahead of the technology curve.

Avaya provides customers a powerful way to capitalize on the benefits of IP Telephony – lowering operational costs and improving productivity.

Converged services – whether voice, data, and video or wireless and wireline – have the potential to deliver applications that can increase productivity, functionality, and competitive advantage while reducing operational costs and network complexity. Finding the right solution that meets your needs on all level is where Area Communications can help.

At Area Communications, we have all the field experience, technical expertise, and end-to-end support capabilities needed to make your Voice over Internet Protocol (VoIP) deployment a complete success. We’ll design a secure and scalable end-to-end solution to meet your specific needs, whether your organization is a large enterprise with locations across the country or a small office serving a local community.

As Florida's top sellingAvaya Business Partner for the IP Office line, and as one of Florida's fastest growing privately held companies, we have the experience to design, install and servicebusiness solutions that work.We have a 16 year history of installing and servicing the worlds most advanced communications technologies in the following areas:

During the past 3 years, Area Communications has implemented converged voice and data solutions in over 300 sites across the United States. These implementations include technology that is considered to be the most advanced communications and networking technologies available.